Refund Policy

Last updated: January 10, 2026

At SignVibes Official Marketplace, we specialize in digital products (e.g., templates, e-books, digital art, etc.). Please read this Refund Policy carefully before making a purchase. Because our products are digital and delivered via internet download, we generally offer a no-refund policy. However, we understand there may be exceptional circumstances.

1. Nature of Digital Products

All products sold on https://shop.signvibes.com are “digital goods.” Unlike physical items, these cannot be returned or “un-downloaded.” Therefore, by making a purchase, you agree that all sales are final, and no refunds will be issued once the download link has been sent or accessed, except as expressly stated in this policy.

2. Eligibility for Refunds

We may consider refund requests on a case-by-case basis under the following limited conditions:

Non-Delivery of Product: Download access fails due to a technical issue from our side and cannot be resolved within a reasonable time. (Please check your ‘Spam’ or ‘Junk’ folder first)
Major Defects: The digital file is corrupted or damaged and cannot be opened, and our technical team is unable to fix it within [e.g., 5-7] business days
The product delivered is completely different from the description on the product page

3. Non-Refundable Situations

Refunds will not be granted for:

Change of mind or “I don’t like it” after downloading
Misunderstanding of product features
Inability to use the product due to lack of technical skills
Purchases made by mistake but already downloaded

4. How to Request a Refund

If your situation meets the eligibility criteria above, you must submit a request within 7 days of the purchase date.

Email us at: admin@shop.signvibes.com
Include: Your Order Number, Transaction ID, Email address used during purchase, and a detailed explanation with screenshots if there is a technical error. Incomplete requests may be rejected
Requests made after this period will not be accepted

5. Refund Processing

Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

The refund will be processed to your original method of payment
It usually takes 5 to 10 business days for the amount to reflect in your account, depending on your bank’s international processing time
Processing time may vary depending on PayPal, Stripe, or other secure payment gateways

6. Payment Gateway Fees

Payment gateway processing fees (PayPal/Stripe or other secure payment gateways) are non-refundable
Only the product amount (after applicable deductions) will be refunded, where applicable

7. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without contacting us first is strongly discouraged.

Unnecessary or fraudulent chargebacks may result in:

Immediate account suspension
Permanent access restriction
Blacklisting from future purchases

We actively dispute false chargebacks with payment providers.

8. Fraud Prevention

Refunds will not be provided if:

Multiple downloads are detected
Product misuse or redistribution is identified
False or misleading refund claims are made

Such activity may be reported to the payment processor.

9. Taxes & International Payments

Any taxes, currency conversion fees, or bank charges are non-refundable
International customers are responsible for applicable local taxes or fees

10. Cancellation Policy

Since access to digital products is typically instant, orders cannot be cancelled once the payment is processed. If you have pre-ordered a digital product that has not yet been released, you may cancel it any time before the release date.

11. EU/UK Right of Withdrawal

For customers in the European Union or United Kingdom: By purchasing our digital content, you expressively agree to waive your 14-day right of withdrawal as the delivery starts immediately upon purchase.

12. Policy Updates

We reserve the right to modify this Refund Policy at any time.
Updates will be posted on this page with a revised date.

13. Contact Information

If you have any questions regarding this Refund Policy, contact us at:

Email: admin@shop.signvibes.com

Website: https://shop.signvibes.com